People who constantly complain about their customer service jobs are not doing it right. It's a lot of fun despite the challenges when you know how to do it properly.
It definitely is. Sometimes, though, I will admit, it's hard to get past a really bad day, when no one seems to appreciate the work you did for them, or all that has gone into providing whatever service you provided (ie I have worked at fast food most of my life). Sometimes, you just want to slap the sh*t out of a customer, because you have done all you can to correct a problem, but you still couldn't make them happy, and they still treat you like you're lower than dirt. But, when a customer does appreciate it, or you are able to make an angry customer feel better, it all becomes worth it (for the most part, lol)
The voting poles show what i think.. and yes and no. It depends on the job you are doing and strictly on your personality. I think - the less people you deal with - the less chances of things going wrong and you breaking nerves. But in general we, humans, get the feeling of accomplishment and feel good when we help one another.
I liked customer service and even enjoyed dealing with the crappy ones. Granted, I worked at an independently owned store and there was flexibility as to how I dealt with certain situations (like I could give someone the option to leave or be lead out by the police). But the important part for me, was that every bad experience lead to a good rant/story to tell my friends later. You gotta turn the bad into something good. That said, customer service is definitely not for everyone. To do it, you've got to stay positive and not take things too personally.
I've been in the customer service officially for 10 and a half years, but my mother was in retail, then fast food management for the better part of my childhood, so I always heard about her experiences with it. I do not believe the customer is always right, but they should definitely always e treated right/properly. At the same time, customers are not a number to me like I have seen with others, they are like you and me: individuals with their own lives and experiences. Some have bad days just like us, which is usually when they enter the restaurant or wherever in a bad mood. A few times, I had people come in that were already peeved, and I inquired as to how they were doing. It turns out they previously left another establishment that did more things wrong than they should have. I am sad when this happens, but at the same time, glad that I was somehow able to make a positive experience for them in light of the negative. I miss my customers from my last job.. but I have run into a few of them! =)
lol I like spicy foods. I don't think it is kissing ass as much as just being nice, and I have gained a great amount of information from conversations, so it has turned into an exchange of ideas. I'd be so sad if I ever hated the aspect of my job that is my favorite. I hope I am correct in my assumption that you are speaking from your own experience. What made you wish you hadn't done it? What is it for you that built up so much that it ate away at your very soul? =(
Ah, yes, management has not been a completely positive experience for me. I was in it for 8 years.. It wasn't even from the customers that made it a bad experience in my time. My husband can not understand why after being a GM I wanted to simply be a cook for 2 jobs rather than work as a manager at one or the other. I miss customer interaction, but not the stress that caused me to lose more than 40 lbs in a year's time.