Also about sound and voice+368The voice in your head doesn't sound anything like your real voice, amirite?
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Also about sound and voice+129When you call any business, school, or institution, the people who answer should be (or at least sound) happy and upbeat. If someone answers the phone and has a dreary slow voice and they make it sound like talking to you is a chore and they're doing it for the money (even if they are), you won't want to use them. Better mood = better business, amirite?