+43 It would be cool if someone formed a company, grow it like mad and expand into lots of different industries, yet somehow keep their pledge to never become an **impersonal** behemoth, amirite?

by Anonymous 12 years ago

I don't know if you have any experience dealing with the company Virgin before. They have media stores, a train service, an airline, a record label, mobile phone network...it's a huge company anyway. The head of it, Richard Branson, is famous for his more down-to-earth approach. It is said that you're only ever 2 or 3 phone transfers away from his own office, and he has been known to take calls from ordinary customers --- me included. I got screwed over by Virgin Trains once when I was in high school. I called them up to report the guy on the train and their crappy treatment of a high school student, despite marketing themselves as a youth-friendly organization. I was put through to Richard Branson's office after I joked about the idea. And I spoke with him! And he promised it would all be handled expediently! Indeed it was, within 3 days I had recieved notification of a full refund of the money I was wrongfully charged, as well as 200 pounds of vouchers to spend at Virgin Megastore, and a pass giving me 50% off my next 5 rail journeys! And that's before the personal apology from Branson and another official in Virgin Trains. Get that! Sometimes the behemoths get personal too!

by Anonymous 12 years ago

Holy crap that's awesome! I think their only presence in Singapore is the drink which isn't sold anymore. I always knew they were huge, but I never thought the CEO would be an awesome guy.

by Anonymous 12 years ago

Oh yeah they used to make Virgin Cola - I actually really liked it I used to choose it over coke when I was in the UK. It's a British company, but now really a multinational. Yeah you should check out branson's wiki page. The guy is awesome.

by Anonymous 12 years ago