Try replacing it with anything not alive and watch what happens. Kids need help sometimes.
Have a person walk them through things inside VR? Like their parents?
Possibly, I guess, would not be as effective though.
What if it was another human in VR on a different computer so it's like they're Skyping. Or even better once we develop AI then we can make friends with it so it can help us conquer the universe.
Because people are just flawed AI right?