+40
The "customer Is always right" rule was probably invented by a customer, amirite?
by Anonymous3 years ago
It wasn't. It's a misused quote.
by Anonymous3 years ago
Exactly, it is often used as a principle in retail, while it only applies in economics. Slightly bigger picture.
by Anonymous3 years ago
The urban legend I read was about a store selling shirts. The employees didn't want to sell shirts, the boss told them the customer was always right.
They sold shirts.
by Anonymous3 years ago
How deep
by Anonymous3 years ago
Way bigger picture.
by Anonymous3 years ago
Or a boss who delegates all customer interaction to employees.
by Anonymous3 years ago
This person gets it!
by Anonymous3 years ago
One of the best restaurant managers I ever met said:
"The customer is not always right but it is making them realize they are wrong without upsetting them." is the important thing.
by Anonymous3 years ago
This is so misunderstood. The customer is always right just means that business have to adapt to customers by selling things that customers want to buy, rather than selling things nobody wants and then blaming the customers. It has nothing to do with customer service.
by Anonymous3 years ago
It means 'if the customer wants to pay for something, let them'
by Anonymous3 years ago
"Customers (the "s" is important) are always right." would be more accurate.
by Anonymous3 years ago
Literally everyone is a customer
by Anonymous3 years ago
And her name was Karen
by Anonymous3 years ago
Nope
by Anonymous3 years ago
An angry one for sure
by Anonymous3 years ago
And no doubt, that customer was wrong.
by Anonymous3 years ago
Not on my watch..
by Anonymous3 years ago
By a Karen.
by Anonymous3 years ago
Clearly it was invented by Karen!
by Anonymous3 years ago
Back when I worked in a bar we had a sign that said "The customer is always right, but the bartender decides who is still a customer" and I think I like this full version more.
by Anonymous3 years ago
It is a massive misconception, and you're probably right.
by Anonymous3 years ago
"The customer is always right" is the mantra of Karens across the globe.
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