+40 The "customer Is always right" rule was probably invented by a customer, amirite?

by Anonymous 4 years ago

It wasn't. It's a misused quote.

by Anonymous 4 years ago

Exactly, it is often used as a principle in retail, while it only applies in economics. Slightly bigger picture.

by Anonymous 4 years ago

The urban legend I read was about a store selling shirts. The employees didn't want to sell shirts, the boss told them the customer was always right. They sold shirts.

by Anonymous 4 years ago

How deep

by Anonymous 4 years ago

Way bigger picture.

by Anonymous 4 years ago

Or a boss who delegates all customer interaction to employees.

by Anonymous 4 years ago

This person gets it!

by Anonymous 4 years ago

One of the best restaurant managers I ever met said: "The customer is not always right but it is making them realize they are wrong without upsetting them." is the important thing.

by Anonymous 4 years ago

This is so misunderstood. The customer is always right just means that business have to adapt to customers by selling things that customers want to buy, rather than selling things nobody wants and then blaming the customers. It has nothing to do with customer service.

by Anonymous 4 years ago

It means 'if the customer wants to pay for something, let them'

by Anonymous 4 years ago

"Customers (the "s" is important) are always right." would be more accurate.

by Anonymous 4 years ago

Literally everyone is a customer

by Anonymous 4 years ago

And her name was Karen

by Anonymous 4 years ago

Nope

by Anonymous 4 years ago

An angry one for sure

by Anonymous 4 years ago

And no doubt, that customer was wrong.

by Anonymous 4 years ago

Not on my watch..

by Anonymous 4 years ago

By a Karen.

by Anonymous 4 years ago

Clearly it was invented by Karen!

by Anonymous 4 years ago

Back when I worked in a bar we had a sign that said "The customer is always right, but the bartender decides who is still a customer" and I think I like this full version more.

by Anonymous 4 years ago

It is a massive misconception, and you're probably right.

by Anonymous 4 years ago

"The customer is always right" is the mantra of Karens across the globe.

by Anonymous 4 years ago