This is so misunderstood. The customer is always right just means that business have to adapt to customers by selling things that customers want to buy, rather than selling things nobody wants and then blaming the customers. It has nothing to do with customer service.
One of the best restaurant managers I ever met said:
"The customer is not always right but it is making them realize they are wrong without upsetting them." is the important thing.
Back when I worked in a bar we had a sign that said "The customer is always right, but the bartender decides who is still a customer" and I think I like this full version more.
Not on my watch..
Literally everyone is a customer
This is so misunderstood. The customer is always right just means that business have to adapt to customers by selling things that customers want to buy, rather than selling things nobody wants and then blaming the customers. It has nothing to do with customer service.
And her name was Karen
Or a boss who delegates all customer interaction to employees.
This person gets it!
One of the best restaurant managers I ever met said:
"The customer is not always right but it is making them realize they are wrong without upsetting them." is the important thing.
It means 'if the customer wants to pay for something, let them'
"Customers (the "s" is important) are always right." would be more accurate.
And no doubt, that customer was wrong.
By a Karen.
"The customer is always right" is the mantra of Karens across the globe.
Back when I worked in a bar we had a sign that said "The customer is always right, but the bartender decides who is still a customer" and I think I like this full version more.
It wasn't. It's a misused quote.
Exactly, it is often used as a principle in retail, while it only applies in economics. Slightly bigger picture.
Way bigger picture.
The urban legend I read was about a store selling shirts. The employees didn't want to sell shirts, the boss told them the customer was always right.
They sold shirts.
How deep
It is a massive misconception, and you're probably right.
Nope
An angry one for sure
Clearly it was invented by Karen!