Because waiting in line on the phone is dumb. They should have a system in place to call you back, but they don't because they don't actually want to help you because if there's a problem it costs them money to fix it. It's cheaper for them to hire too few customer service representatives and make them stick to a script than to actually have a customer service department that helps customers.
Or they don't have enough customer care executives, which would suggest they either have a lot of confidence in their product, or don't care enough about their customer's grievances.
They would rather spend their money on legalized bribery in DC to make sure they can still make money with shoddy service.
You guys wait in line at the grocery store, drive thru, doctors office, etc. but can't grasp the concept of waiting in line on the phone.
Because waiting in line on the phone is dumb. They should have a system in place to call you back, but they don't because they don't actually want to help you because if there's a problem it costs them money to fix it. It's cheaper for them to hire too few customer service representatives and make them stick to a script than to actually have a customer service department that helps customers.
Or they don't have enough customer care executives, which would suggest they either have a lot of confidence in their product, or don't care enough about their customer's grievances.