Microsoft is a company specifically built to keep IT/support staff employed. There can be no other reason why they ship such rickety-ass software that needs constant tweaking/maintenance. The fact that the registry is as relevant as it was in 1992 is equally shameful.

by Anonymous 1 year ago

I've found that tier 1 can be a mixed bag. I've gotten some helpful techs, but if I'm calling Premier support, chances are good the issue needs to be elevated to the product team, so I find myself chitchatting to eat up the mandatory 4 hours before escalation.

by Anonymous 1 year ago

This is cap they're useless as hell. I'm a software dev and can trouble shoot all my issues. But when it came to registry issues. They can't even provide exact broken registries that have their data corrupted. They just resort to fresh installation to fix the issues which is too much to go through when I know exactly what is broken. Stupid as hell. Turned 30 minutes finding the corrupted registry to a 6+ hours reinstall on a machine. The trouble shooter is garbage too it just logs errors related to what is broken. It does nothing but confirm my suspicions Micro$hit never again. Been on Linux for 8 years now never going back and I spend 5x the amount of time trouble shooting windows issues than a Linux one.

by Anonymous 1 year ago