It's not the customer's fault, amirite?

It all comes down to a parade I used to use when doing consulting. "The customer doesn't care." That's literally the reality of business. It's not that the customer is an asshole. It's that the customer has arrived at your business with a specific goal in mind. That goal is the only thing he cares about. He isn't worried about company profits, closing time, or anything else. The best way to be successful in business is to figure out how to make your customers goals your goals. Because the customer simply does not care.

by Anonymous 4 months ago

Also primarily worked in food as a closer. This is literally the whole point of operating hours. If you're open, people can come in and order food. That's how it works. Whining about it is absurd.

by Anonymous 4 months ago

Hate to tell you bro that it's not that simple. All the chicken they get is frozen - for food safety. They have cold thaw rooms that they load up in a rotation. They made the decision how much they were gonna have today probably 2 days ago. When they say they are out, they didn't thaw enough. And don't trust me, trust YouTube - you don't want to be putting partially frozen anything in a deep fryer.

by Such_Joke 4 months ago

The customer can't tell that all the chairs are stacked, the sign says we close at 11, the staff tells them we're doing last call in ten minutes and they still decide to sit down and order.

by Jayne50 4 months ago

Then comes the ENd Than has some ANd some more

by Anonymous 4 months ago

Omg you're my hero mate.

by Anonymous 4 months ago

If the customer is genuinely ignorant about the fact the staff was expecting to go home soon... sure. But I think most people know ordering ten minutes before close forces people to stay late, and they just don't care. I agree it's really more on management though. ETA: I never worked in fast food, but I worked in retail. No one coming in right before close NEEDED the things we were selling, so it was always annoying. I can see how it's different with food.

by Anonymous 4 months ago

Definitely a different story with retail, a customer coming in 10 minutes before closing is just doing out of pure ignorance ATP.

by Anonymous 4 months ago

It was build a bear. Sometimes they would come in right before close with toddlers up way past their bedtimes. The kids would be cranky and crying and wouldn't want to pick anything out so it would take even longer than normal. Coming back in the morning would've been better for everyone.

by Anonymous 4 months ago

15 min till closing everything is served to go. You're welcome to come 45min before closing, just expect to be disturb when staff asks you to raise your feet so they can sweep under your table and also mop.

by Dismal-West-5929 4 months ago

Whoever runs the business is at fault. That said, I personally would not order food close to closing just because 'it is not my fault'. Let's show some empathy. We don't need a written rule to make each other's lives easier.

by Relevant_Young 4 months ago

I wouldn't either out of spite, I have nothing against fast-food employees. But if I make the trip there or if it's the one of the only spots left while I'm incredibly hungry, it wouldn't deter me from NOT ordering

by Anonymous 4 months ago

You! You are what's wrong with this world! :)

by Anonymous 4 months ago

A cheeseburger is not a full course meal. I agree that ordering full course meals 5 minutes right before closing is excessive but there are also instances where kitchens close 30 minutes before closing and straight up tell the customer who just wants a burger that they're closed for the day.

by Anonymous 4 months ago

I always call in and see when the kitchen closes. I don't work in a restaurant, but I know this is common practice, so I kinda feel like it's your fault if you do something dumb and then face the consequences of your actions.

by Hot-Yogurtcloset 4 months ago

If the sign says open, I am going in if I need something. That is how companies make money, if you are just a worker, I guess you can cry about it or quit.

by Vemard 4 months ago

I would and still do get pissed at cooks who I use to work with who close up early and start cleaning a half hour before their shift is done. They would get paid to stay longer to clean after the restaurant is closed they are just to lazy to do that is all and want to go home.

by Landenoreilly 4 months ago